We gladly accept returns and exchanges.

Contact us within: 14 days of delivery.

Dispatch items back within: 30 days of delivery.


We gladly accept cancellations. 

Please contact us if you have any problems with your order in 1 working day after order was placed and payment approved.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Custom or personalised orders

Conditions of return.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about the Refunds should be sent to us at hellenhobbycraft@gmail.com.